TideonVFX Refund Policy

At TideonVFX, we strive to provide exceptional video editing services that meet and exceed your expectations. However, we understand that circumstances may arise where a refund is warranted. Please take note of our refund policy outlined below:

  1. Refund Eligibility:
    • Refunds are applicable within 7 days of the initial payment for video editing services.
    • To be eligible for a refund, clients must articulate specific reasons for their dissatisfaction, such as a failure to meet agreed-upon project requirements or a significant deviation from the initially discussed scope of work.
  2. Refund Process:
    • To initiate the refund process, clients must contact our customer support team within the specified 7-day period, providing comprehensive details regarding the concerns that warrant a refund.
    • TideonVFX reserves the right to assess the validity of refund requests and may request additional information or clarification.
  3. Refund Decision:
    • Once the refund request is received and reviewed, TideonVFX will make a decision regarding the eligibility of the refund.
    • Refunds are typically processed within 7 to 14 business days after approval.
  4. Partial Refunds:
    • In certain cases, TideonVFX may consider partial refunds based on the extent of service completion and the nature of the concerns raised. This will be assessed on a case-by-case basis.
  5. Non-Refundable Circumstances:
    • Refunds will not be issued for services that have been substantially rendered or completed within the 7-day period.
    • If the client fails to articulate specific reasons for dissatisfaction, the refund request may be declined.
  6. Cancellation Policy:
    • Clients who wish to cancel an ongoing project must notify TideonVFX promptly. Depending on the project’s status, a partial refund may be considered.
  7. Communication:
    • Clear and transparent communication regarding concerns or issues is essential. Clients are encouraged to provide detailed feedback to facilitate a fair and timely resolution.
  8. Policy Amendments:
    • TideonVFX reserves the right to amend the refund policy as needed. Any changes will be communicated clearly to clients.

By engaging with TideonVFX’s video editing services, clients acknowledge and agree to abide by this refund policy. We are committed to fostering a positive client experience and will work diligently to address concerns and ensure satisfaction whenever possible.

Need help?

Contact us at for questions related to refunds.